Refund policy

REFUND POLICY

All sales are final
We do not accept returns, exchanges or refunds for change of mind. Please check sizes, colours and details before ordering.

Custom and made-to-order pieces
Pieces printed in a size or colour you chose are made for you and cannot be returned, exchanged or refunded.

Damaged or defective orders
If your order arrives broken or has a defect, email hello@mecustomworks.com within 7 days of delivery. Please include several clear photos that show the damage, plus a photo of the packaging as it arrived. The damage needs to be easy to see. If it is, we will send a replacement at no cost to you. You do not need to send the damaged item back.

Normal print characteristics
Our pieces are 3D printed, so visible layer lines, small surface marks and slight variations between pieces are normal and are not defects. We replace pieces that are broken, missing parts or clearly faulty, not ones with minor cosmetic marks.

Wrong item sent
If we sent the wrong item, email us a photo within 7 days of delivery and we will send the correct one at no cost.

Lost orders
Every order ships with tracking. If tracking shows your order is lost, contact us and we will follow up with the carrier and send a replacement or refund.

Items sold with a named flaw
Pieces sold at a reduced price with a flaw named in the listing are final. The flaw is part of the description.

Halloween Surprise Pumpkins
Each pumpkin holds one mystery character, and you cannot choose which one.

Colours
Printed colours can differ slightly from the photos shown. A colour difference is not a defect.

Questions
Email hello@mecustomworks.com.